Student Device Support

Click here for High School Laptop Support

Click Here for Help Files and Videos

Click Here for Schoology Help Videos

Click here for Schoology Help Videos in Spanish

Do you need technical support for your school laptop or school iPad?

• Please contact us via email at any time. We will respond to requests between 8:30am and 3:00pm on school days.
• The UMASD tech department only supports UMASD issued devices.
• Middle School and High School students must contact us through your school issued email account.
• Pictures and/or screenshots are very helpful.

Help support tickets for the High School and Middle School can only be started by a student email account. Students must email support from their school email account.

• Middle School iPad 101 - Start Here Video
• Middle School - Install the Gmail App
• Middle School - Check Email from your browser
• Middle School - Email Setup/Fix Video
• Middle School Student Email Setup (pdf)
• iPad - Safari Clean up
• Clear Safari Cache
• Too many redirect issue - Safari
• Grades K-4 iPad App Quick Reference Guide (pdf)
• How to use the flap as a stand
• Manager App (The new App Portal)
• Battery - Proper Charging and Settings
• How to clean your device
• How to update your iPad OS
• Screen Recording - How-to
• iPad - Google Drive to Smart Notebook App
• Add the Screenshot Button on your iPad 
• Notability Backup Setup and Restore from Backup
• Garage Band to Schoology Assignment

• Zoom - Adjusting Settings
• Zoom - Enable Talk (Speech) to Text
• Zoom - iPad App just spins - how to fix

• Clever Login Without a QR Badge/Code Part 1
• Clever for Students - Part2

SCHOOLOGY HELP VIDEOS for iPad Users

Para ver videos de ayuda de Schoology en español, haga clic aquí

1. 1. How to Login
   2. Basic Navigation
   3. Middle School - Change Schoology Notifications
   4. Updates, Badges, etc.
   5. Add a Picture to an Assignment
   6. Posting to a Discussion - Part 1
   7. Posting to a Discussion - Part 2
   8. Using a Media Album - Part 1
   9. Using a Media Album - Part 2
   10. Opening a File - Assignment
   11. Handing a File in - Assignment
   12. Finding Teacher Comments on my Submission
   13. Notability & Schoology - Upload a Worksheet
   14. Schoology to Files to Notability
   15. Google Slides - Hand-in to Schoology Assignment
   16. Book Creator to Schoology Media Album
   17. Schoology to Book Creator Back to Assignment
   18. Adjusting Notification Settings in the Schoology App
   19. Open a Smart Notebook file from Schoology - iPad
   20. Garage Band to Schoology Assignment